Privacy Policy

We only collect information you choose to give us:

• Contact details — your name, phone number, and email address when you call, text, email, or submit our contact form.
• Service details — your service address, home size, and any notes or preferences you share so we can quote and perform the work.
• Messaging consent records — if you opt in to text messages, we record the date, time, and exact consent language shown to you.
• Basic technical data — standard web log information such as browser type and pages visited, used only to keep the site working.

• To respond to quote requests and schedule, confirm, or reschedule cleanings.
• To send appointment reminders, arrival updates, and service follow-ups.
• To send text messages only if you have expressly opted in.
• To send invoices, receipts, and other transactional communications.
• To meet legal, tax, and insurance obligations.

When you provide your phone number and check the SMS consent box on our contact page, you agree to receive text messages from Live Oak Cleaning related to your inquiry and service — including quotes, scheduling, reminders, and service updates.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or call us at (843) 936-8968.
• Consent to receive text messages is not a condition of purchasing any service.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate the business — for example, our website host, scheduling software, payment processor, and SMS provider — and only to the extent needed to perform those services on our behalf. We may also disclose information when required by law.

Information submitted through our website is transmitted over an encrypted (HTTPS) connection and stored in access-controlled systems. Only authorized personnel can view customer records. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your data.

We keep customer and inquiry records for as long as needed to provide service and to satisfy legal, accounting, and insurance requirements, then delete or anonymize them. SMS consent and opt-out records are retained as required by applicable messaging rules.

• Opt out of texts at any time by replying STOP.
• Unsubscribe from emails using the link in any email or by contacting us.
• Request a copy of, correction to, or deletion of the personal information we hold about you by emailing info@liveoakcleaning.com.

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

We may update this policy from time to time. The revised version will be posted on this page with a new “Last updated” date.

Live Oak Cleaning
Mount Pleasant, South Carolina
Phone: (843) 936-8968
Email: info@liveoakcleaning.com